Complete Guide to Visa Compelling Evidence Update CE 3. 1. How you respond is determined by the chargeback reason code: Embed This Graphic. The claim often, but not always, involves automated teller machines (ATMs). Pre-arbitration gives the acquirer and issuer. Today, Visa expects members to communicate through VROL and try to. Discover is a credit. 1. Chargeback Reason Codes 85 and 4860 may be caused because the merchant: Did not issue a credit. The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. Stop order fulfillment so cost of goods isn’t lost. This reason code is assigned to consumers wishing to file a chargeback for defective product. Chargeback Reason Codes and Descriptions. Not remembering the original purchase. 4. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. 3 is an updated version of legacy reason code 53, which was phased out under the Visa Claims Resolution initiative. If you do perform a key-entered transaction, make a manual imprint of the card. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. Visa chargebacks can be a major inconvenience for merchants. Your actions in response to such a chargeback will be determined by the particular circumstances, the most typical of which are described in the table below: If: Then: The transaction was cancelled and credit issued. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. Each bank card network has its owner list of reason codes banks must prefer from. Statistics from Juniper Research estimate that online sellers will have lost $130 billion to online fraud between 2018 and 2023. Analyze your chargeback data. 04/04/16 Added American Express Chargeback and Retrieval Reason Codes. A dispute often has a reason code associated with it. If the dispute is deemed valid, the bank or credit union proceeds to issue a chargeback to the merchant. 2 chargebacks are frequently caused by customers forgetting to cancel a subscription before the next billing and then going to their bank to try to get their money back. 2. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. FAST = Vantiv already has the documentation on file; the agency need only complete the Fast Track form. May 2011: 5. When you receive notification of a payment dispute or chargeback you may see a code listed with it. A chargeback happens when a customer requests for a transaction to be reversed. 3 is the less common version for card-present transactions. Attachment A: Copy of the customer's transaction on xx/xx/xxxx using a credit card ending in XXXX. Chargeback Reason Code 30 - Services Not Provided or Merchandise Not Received The chargeback time limit is calculated based on one of the following: 120 calendar days after the transaction processing date 120 calendar days after the last date the cardholder expected to receive the goods or services (not to exceed 540 days of the transaction. 1220. 4 applies to eCommerce, whereas code 10. This code applies when a cardholder claims to have returned merchandise or cancelled services, but the credit did not appear on the cardholder’s monthly. There are several types of chargeback reason codes that can be used, including the following: 1. Issuing banks follow standard rules to validate a chargeback and then associate it with a specific reason code according to the evidence that was provided. Chargeback reports can help merchants identify opportunities to increase efficiency, improve processes, and prevent future. Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. 65% with at least 75 total disputes. If the chargeback is in the customer’s favor, the bank reverses the transaction and debits the business’s acquiring bank instead of crediting itThe chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. Lashonda Winston. All chargebacks start with a customer making a purchase in person, in an app, or online. Card Type Reason Code Reason Text Chargeback Category Preventable Reversible VISA 30 Services Not Provided or Merchandise Not Received Non-Receipt of Goods or Services NO YES VISA 41 Canceled Recurring Transaction Cancelled/Returned by CardholderCardholder Disputes. Mastercard has plans to follow suit. The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. com; Europe; Vantage House;Receive the Chargeback. Specify the invoice date and net due date that you want the system to assign to chargebacks. 6. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Merchant must provide proof of authorization. If the reason for the dispute is valid and the cardholder would like to proceed, the bank will ask them questions to make sure they have all the relevant information about the transaction and the reason. Fraud. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. Chargebacks are something every business wants to avoid, as they can. Level 3/Phase 3: Second presentment, second chargeback, or pre-arbitration. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. 4% of all transactions worldwide are made with EMV chip cards, which has led to a precipitous drop in card-present fraud. Reason Code 11. 3? Visa chargeback reason code 11. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested item illegible: 07: Warning Bulletin File: 08: Requested/Required Authorization Not Obtained: 12: Account Number Not on File: 31: Transaction Amount Differs: 34:Visa recently shortened chargeback time limits from 45 days to 30. A reason code is an alphanumeric code that explains the reason behind the dispute. Chargeback reason codes. A new 4 byte reason code will be used moving forward. Each reason code has its own set of regulations regarding: Proper and. 5 – Incorrect Amount 12. ”. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. The list of chargeback reason codes in this article is organized by card brand and type of dispute. A reason code or a chargeback reason code is a string of symbols (numbers and letters). A chargeback happens when a customer requests for a transaction to be. Valid Values/Format: 22 - First Chargeback Handling Fee. Specify the default reason code to. Reason codes are very crucial to assist. Improve the customer experience by resolving issues quickly. Learn about the different chargeback reason codes and what they mean. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. Mastercard also considers some chargeback reason codes to be indisputable. At their core, false declines are legitimate transactions that get blocked on the suspicion of fraud without any fraud actually occurring. Visa Reason Code Updates. Chargebacks911 is the original chargeback management company with solutions to prevent chargebacks before they happen and fight. 5 billion lost in 2020. Card Brand Code Description Days to Dispute Dispute Category;. What stands out about the Discover reason codes list, though, is most of the codes are alphabetically-noted rather than numeric. 4841 Canceled Recurring or Digital Goods Transactions. 2. There are tricks you might use to circumvent an. It’s even more frustrating if you don’t understand what the chargeback code means. Spot these types of chargebacks using the below reason codes. According to our research, friendly fraud will represent six out of every ten chargebacks filed in North America by 2023. the chargeback reason code. PCI DSS v3. 2? Visa chargeback reason code 12. Chargeback Reason Code 62—Counterfeit fraud pertains to the EMV liability shift. What is Visa chargeback reason code 13. 4: Fraud—Card-Absent Environment. S. 4. We’ll Handle the Chargebacks. The post below contains legacy information pertaining to the formerly-common Visa chargeback reason code 75. FR2 Fraud Full Recourse Program. Reason Codes 74. Yes, it’s possible to win a reversal on a. This code indicates the merchant waited too long to finish processing a transaction, and the account was no longer in good standing when the transaction was completed. We used 3DS to authenticate this purchase and obtained AVS and CVV match codes at authorization (page 2). Your comprehensive guide to chargeback reason codes, transaction modifiers, time limits, and compelling evidence for the four major card brands. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Chargeback Reason Codes Page 2 of 5. “Visa has 28 different reason codes. . Date Option. 6 –. UA01 Fraud – Card Present Transaction. Holders of merchant accounts at Wells Fargo will be charged $25 for each chargeback filed. American Express: Reason Code C08 Goods or services. 1: Use the corresponding dates from the invoice. Code. The most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for. Expedited Dispute Resolution forms will. Merchant. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the. How to Manage ‘Late Presentment’ Chargebacks. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. Thanks for following the Chargeback Gurus blog. 1: Use the corresponding dates from the invoice. M01 Chargeback Authorization. Standard Threshold: Reaching a chargeback ratio of 0. ” This reason code indicates that the. Each code refers to one of the specific rationales that card networks consider legitimate reasons for a customer dispute. Previously, Visa expected the disputing member to start the dispute by filing a pre-compliance chargeback under reason code 98 (now obsolete). But, merchants should be aware that, eventually, everyone will be required to use the new designations. 4853 – Cardholder Dispute – Goods or Services Not Provided. Recurring billing transactions are a frequent source of conflict, disputes, and. According to Nilson, 56% of global card transactions were done on Visa in 2015. Chargeback prevention alerts require you to monitor and respond to notifications within a short time frame, usually 24 to 72 hours. Eventually the existing chargeback reason codes won't be used and will be removed from this guide. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. A chargeback attempt may fail if there is not a valid reason for it, and card issuers are unable to force a merchant’s bank to refund credit card payments. Chargeback Reason Code. 4. The situation grows more tenuous when you realize most of those chargebacks were likely the result of friendly fraud. When a card is declined, it is in your best interest to accept that answer and either cancel the transaction or ask for a different form of payment. The way you manage chargebacks depends on your account setup. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. Please note that the most common Chargeback reason code for Allocation disputes is 10. You could also end up submitting the wrong evidence, which will cost you time, money, and standing with the bank. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. 3. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. The chargeback is ordered by the bank that issued the consumer's payment card. Declined Authorization Authorization Visa Code: 11. 1 Quick Reference Lead. e. So, if a customer files an Amex chargeback, the company has good reason to side with their customer over the merchant. 2. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. When that happens, the issuing bank will gather evidence from the customer and assign a reason code to the chargeback based on the card issuer. A chargeback is a return of money to a payer of a transaction, especially a credit card transaction. Key-in your chargeback reason code and get a detailed explanation of what it means, how to fight the chargeback, and how. Mastercard Chargeback Reason Code 71: Disputed Amount. 1: goods not received. The most popular type of disputes of the chargeback category. During this process, the representative of the institution examines the reasons’ list. Visa chargeback reason code 75 is filed as an honest mistake. many chargeback reason codes that exist today. The new reason codes follow a format of two digits, a period, then a third digit. The following are some examples: Visa Reason Code 13. 1. Visa chargeback reason code 11. Use this guide as a quick resource for Visa chargeback reasons at a glance. A credit card authorization code is a two- to six-digit alphanumeric code that indicates whether a transaction has been approved or declined. That’s 50% more time than what the major card networks allow. Not recognizing your billing descriptor on a statement. 4: “Other Fraud. 6. Visa chargeback reason codes. Code. 1 Merchandise/ Services Not Received. Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. A chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. Now, 10. On the other hand, PayPal—which can serve as a credit card processor for merchants—allows buyers up to 180 days to file a claim. By entering your email, you agree to receive marketing emails from Shopify. For example, Mastercard has a code which indicates a ‘consumer dispute. Terms and conditions. Step 1: The cardholder disputes a charge. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. The problem continues to grow out of control with each year. 16, 2021. American Express is incentivized to keep their customers happy. MasterCard: Reason Code 4859 Services not rendered. Updated: Valid values updated. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. 0 is to make the chargeback process more efficient, transparent, and fair. Learn the details, the cause, how to respond and how to prevent Visa Reason Code 11. Knowing these codes can help you dispute chargebacks more effectively. 04/04/16 Added American Express Chargeback and Retrieval Reason Codes. 2. By entering your email, you agree to receive marketing emails from Shopify. Each bank card network has its owner list of reason codes banks must prefer from. Search the Chargeback Reason Code Database. For example, the dispute reason “Cardholder Does Not Recognize” is denoted under the Discover reason codes system as “AA. UA02 Fraud – Card Not Present Transaction. Whenever a card used in a transaction is declined, the sale should be terminated. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. Visa categorizes these types of disputes as “first-party misuse” under their reason code 10. com. . Card issuers and card networks deem certain chargeback codes to be nearly indisputable by merchants, and as a result, a merchant can be charged a fee of up to $500 by card networks for submitting a dispute of such chargebacks. If a dispute is filed with Discover and a ticket retrieval request is sent, the merchant has just five calendar days to respond with. Chargebacks are almost always initiated by customers, but businesses can request them as well (although this doesn’t happen often). 1. By entering your email, you agree to receive marketing emails from Shopify. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. Choose the representment amount. Updated August 23, 2023. 3. 3? Chargeback reason code 13. 4 Updated Discover chapter for April (2012) Enhancements Chapter 2 1. However, they don’t address the reason why that chargeback was issued in the first place. The aim of CE 3. Try Shopify free for 3 days, no credit card required. 11, 16. As expected, chargeback reason codes exemplified consumer sentiment. 9% and 100 chargebacks per month], you can get into the excessive chargeback program, which can cause penalties of up to $50 per chargeback. 7 (previously legacy reason code 85, condition 2) is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. 4 – Other Fraud – Card Absent. Assemble Your Evidence. [noun]/* chahrj • bak • rə • pôrt/. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. Both Visa and MasterCard use special Reason Codes to designate chargebacks resulting from a late deposit of credit card transactions. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature) Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831 Transaction Amount Differs 4834 Duplicate. This indicates that the merchant didn't respond to an inquiry properly. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. American Express chargeback reason code C02 falls under the “Card Member Disputes” category. 2 EMV Liability Shift. 3 falls under the “Consumer Disputes” category. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. But when they do occur, decisive steps are key. Also, remember that the time frame for your response includes any processing required by the acquirer. Chargeback reason codes are one piece of evidence you can use to make your case. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. Consumer Disputes. 1130: No Authorization: up to 120 days: Authorization: Visa: 1210: Late Presentment: up to 120 days: Processing Errors: Visa: 1220: Incorrect. 4859 Addendum, No-show, or ATM Dispute. Here are some chargeback reason codes by card type. MasterCard chargeback reason code 4540. If you're contesting a chargeback, you'll need solid evidence. Visa chargeback reason codes are used to categorize the reasons for a chargeback. A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card transaction and asks the card-issuing bank to reverse it. What Are the Time Limits for Mastercard Chargeback Arbitration? Starting from the date the chargeback representment was filed, issuing banks have 45 calendar days to file a pre-arbitration. Spot these types of chargebacks using the below reason codes. Try Shopify free for 3 days, no credit card required. The format of the Code 10 call is designed to be discreet, so that it can be made in front of the customer, but they can be lengthy. The most comprehensive guide to chargeback reason codes. If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. It doesn’t help matters that travel is a high risk industry for credit card payments and with 100+ reason codes across all issuers, making sense of them all is a challenge. The Importance of Discover Chargeback Prevention. Today, we at Chargebacks911 are proud to call ourselves the industry’s leading name in end-to-end chargeback management. Overall returns (all codes): 15%. 5 Categories of Visa Chargeback Reason Codes. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. And according to The True Cost of Fraud report by LexisNexis, businesses end up paying $3. ”. In the case of friendly fraud, that reason could be completely invalid and. 3. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. Another downside is that chargebacks on annual subscriptions. Chargeback reason codes are codes used to categorize the reason for the dispute. M10 Vehicle Rental – Capital Damages. Chargeback Reason Codes by Industry. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. The merchandise was as described or was not defective. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. If the transaction date listed in the clearing record is incorrect, provide documentation that proves authorization was obtained on the correct date. 2. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. Then, prepare compelling evidence which may. 4. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. 75 for every $1. You’ll put that reason code, the transaction amount and authorization number, and state that the. 2 falls under the “Processing Errors” category. reason code information. The following chargeback reason codes are related to EMV: Visa: 10. ; Help Center Find answers to common questions about Midigator’s technology,. 0 to 5. 3 No AuthorizationHere is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. Processing Errors 12. For example, a debit may have been processed instead of a credit, or a credit processed instead. The transaction amount and authorization number (ARN. A reason code is how banks categorize the reason for a chargeback. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. Each card issuer follows their own standards for defining reason type, code and its format. 9% with at least 100 total disputes. What are chargeback reason codes? Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. Last updated: October 15, 2019 . Understand the Various Reason Codes. Chargeback. The third digit indicates the specific reason within that category. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. e above 0. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. 11/03/15 Updated these MasterCard Chargeback Codes: 08, 12, 31, 34, 42, 53, 55, 59, 60, 70, 71. First Chargeback failed: Reason Code 4837 not allowed under “issuer auths, they own” chargeback rules: 100001: 400: INVALID_REQUEST: First Chargeback failed: Reason Code 4863 not allowed for authorized CAT transactions: 100001: 400: INVALID_REQUEST: First Chargeback failed: Reason Code 4863 not allowed for. 10. FR2 Fraud Full Recourse Program. Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some. Identity theft and account breaches in which the merchant is the victim, for example, fall under reason codes 01, 02, and 14. Different card networks have different reason code systems. While the format of chargeback reason codes. 4853 – Cardholder Dispute – Credit Posted as a Purchase. There are a number of chargeback reason codes that are dedicated specifically to transaction errors. The cardholder may be the customer or the someone who lent their card to a friend or relative. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. In fact, the total costs of chargebacks exceed $30 billion per year, which is more than the revenue of many Fortune 500 companies, like McDonald’s and Netflix. 2. Some consumer disputes are legitimate complaints about an order that doesn’t go as planned. Technical. The issuer suffered a financial loss due to the exchange rate difference between the credit and the. To help simplify things, we’ve compiled a list of chargeback codes used by the four major card networks: Visa, Mastercard, American Express, and Discover. The chargeback system was designed as a last resort; only to be used in specific situations. Specify the invoice date and net due date to assign to chargebacks. 2 Declined Authorization; 11. These guarantees typically involve reimbursement for chargeback-related losses or the assumption of liability for chargeback disputes. #9. ” This reason code indicates that the cardholder is disputing the credit card transaction because they provided payment via some other method, such as cash, check. ”About American Express chargeback reason codes. All the major card networks use chargeback reason codes to convey the reason for a chargeback. You can learn more about each one by visiting the Mastercard Chargeback Guide. Chargeback Reason Codes. In fact, the same thing could be said of other chargeback reason codes, too. ) has its own reason code system, so sellers should carefully check the card used for the. Now, compliance cases must be submitted through Visa Resolve Online (VROL). MasterCard - 4855 Goods or Services Not Provided. 26% - the number of chargebacks that result from undelivered orders. For details on how to receive notifications of chargebacks, accept or dispute them, and submit evidence to. Visa’s rules allow merchants to fight chargebacks by presenting the charge a second time along with evidence supporting its legitimacy. What to Include in Your eCommerce Return PolicyRead chargeback reason code descriptions carefully, especially if they include any transaction modifiers. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)Experts at Chargebacks911 explained: “By working out a plan of action in advance, merchants can reduce the risk of chargebacks happening in the first place. Solutions. ”. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRR Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. 10. If the cardholder is using the chargeback process incorrectly — a practice commonly referred to as “friendly” fraud — the information provided to the bank. Log in to access your account, view transactions, download reports, and more. UA06 Fraud – Chip and PIN Transaction. If the chargeback is upheld, the merchant must return the money to the customer, as well as pay an additional fee to the acquiring bank. reason codes. A chargeback happens when a customer requests for a transaction to be reversed. WEX began issuing chip cards in Q4, 2020. There are 151 chargeback reason codes across the four major card networks. The issuer generates a claim, then transmits it to the merchant’s acquirer, as well as to Visa, as a means of noting all reported fraud incidents tied to the merchant. As mentioned earlier, the given reason for a chargeback may be far different from the actual reason. This reason code indicates that the merchant processed a transaction using the wrong transaction code. Common Card-Not-Present Visa dispute reason codes. Check the chargeback reason code. But cardholders and merchants have different time limits. Category. Here’s how your store can prevent and deal with chargebacks. Reason Codes A chargeback reason code is a distinctive two-to-four-character combination of letters and numbers issued by the involved bank to identify why a dispute was initiated. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. Knowing these codes can help you dispute chargebacks more effectively.